In Australia and New Zealand we accept Visa, Mastercard, and American Express debit and credit cards.

Occasionally, a returned item in your size may become available. You can leave your email on the product page, and we'll notify you if your size is restocked.

You can find a complete list our Karhu stores and our dealers' stores by clicking on STORES.

Please send an email to shop-au@karhu.com with
your order number and clear photos of the defect from different angles. Our
team will review your case as quickly as possible and get back to you with the
next steps.

Karhu does not sell laces separately. However, you can find alternatives at this website: https://shoelacesupply.com/

To change your delivery address, please contact the carrier directly. Your tracking number, which was sent to the email address provided at checkout, will help you manage any updates.

Please leave us a message with your order number. Our team will do our best to cancel and refund your order before it is sent. If your order has already been booked then we are unable to cancel it and you'll need to arrange a return after receiving your order.

From this website we ship to Australia and New Zealand only.

To select anot

If you would like to order from our North American website please use the following link: USA From that website we ship to the USA, Canada & Mexico.

If you believe your order is lost, please contact us to initiate a claim. Email us at shop-au@karhu.com with your order details, and we will assist you with starting the process for a refund.

Yes, we have a 14 day returns policy for exchange or refund on eligible products.

Products discounted by 30% or more are not eligible for exchange or refund.

A return shipping label will be provided once your return is approved.

Exchange shipping is free of charge for AU order and AUD30 for NZ orders.

Eventual refunds will be equal to the amount paid for the returned item/s, minus a return shipping fee of AUD15 (AU orders) or AUD30 (NZ orders).

The returned product must be received by our facility within 21 days of the date the product was delivered to you. We will process your refund as soon as possible, after we have received the returned product, and within a maximum of 30 days.

Important: Returned items must be clean and the original box in proper condition to be accepted. All sneakers must be in the condition you received them and in the original box. Both the product and box must be saleable "as new" so please return all footwear in the outer box it was shipped in.

Please find more information per country on the page: Returns. (located in the footer menu)

We endeavour to process refunds within 48 hours of receiving your return. You will receive an email confirming that the refund has been processed at this time. Refunds should appear in your account within 5 working days.

Karhu provides sizing suggestions on each product page. When fitting running shoes we recommend going up half a size in the Ikoni and Ikoni HiVo. 

The Fusion, Mestari Run and Synchron fit true to size with the Synchron being a slimmer fit. 

The Fulcrum is a midsole technology found primarily in our running shoes. 

Karhu's Fulcrum technology is designed to move you forward efficiently. 

It is because of this Fulcrum unit that Karhu shoes produce less vertical and horizontal oscillation – or “bounce” producing more forward momentum in every stride.

Ortix is what gives KARHU shoes their unique “fit”.

This fit is based on data driven insights, in the form of 2 Million foot scans.

Ortix refers to the shape of the midsole, volumes of the upper, and overall measurements of the last.

HiVo provide a higher volume upper to accommodate thicker or broader feet, and feet with common problems like bunions, calluses and corns.

A specific last and upper pattern for a women's foot. Only available for the Karhu Fusion.

A shoe update ending in .5 will have a very similar fit and feel to its predecessor. The updated shoe will have undergone minor improvements.

A shoe update ending in .0 will have undergone a complete overhaul. The fit and/or feel will be different from the previous version.

Yes! We have running shoes with increased support to help guide your foot through a more natural gait.

Check out the Ikoni and Synchron. These models utilize longer variations of our Fulcrum unit, which helps to minimize pronation.

Karhu provides sizing suggestions on each product page. Based on our experience fitting sneakers, we recommend going up half a size in the Albatross 82, Aria 95, Fusion 2.0, Mestari Control, Fusion XT, and M-Runner. 

For the Synchron Classic and Trampas, we suggest ordering a full size up. 

The Mestari, Legacy 96, Albatross Control, Fusion XC, and Super Fulcrum run true to size. 

It is not recommended to use a washing machine to clean shoes.  We recommend using a dry hairbrush or toothbrush to remove debris from the outsole, midsole, and upper.  Mix warm water with a small amount of laundry detergent to make a cleaning solution. Remove laces and insert. Proceed to use a clean cloth with the cleaning solution to clean the laces, insert, and any areas of the shoe that are dirty.  Avoid submerging the shoe or soaking it completely.  Repeat on any area again if necessary.  Remove excessive moisture with a dry cloth or stuff your shoes with newspaper overnight.  Let the laces, insert, and shoe air dry completely before use.

Karhu offers a selection of vegan options.
You can view the available models here: KARHU VEGAN

Karhu offers a selection of waterproof options.
You can view the available models here: KARHU WATERPROOF